Refund policy

Thank you for your purchase and support. While we hope you love your purchase, but if there are issues with your order, please familiarize yourself with our policies outlined below.

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jayda.hope.biz@gmail.com. In your email outline why you would are requesting a refund, your order number, and include pictures if necessary.

If your return is approved, you will be required to pay the return shipping, as well as a 50% restocking fee. You will also receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at jayda.hope.biz@gmail.com.

Damages and Other Order Issues
Be sure to inspect your order upon reception, and contact us promptly if the item is defective, damaged, or not what you ordered. We will evaluate the issue, and attempt to make the issue right as soon as we can. 

Exceptions / non-returnable items
Sale items are FINAL SALE, and cannot be returned. We cannot accept returns on items that are washed or worn. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jayda.hope.biz@gmail.com.